Frequently Asked Questions

Open the event from the Events page, review its date, location, ticket type, capacity, membership requirements, and waiver requirements, then follow the reservation or ticket instructions shown on that event.

It depends on the event. Each event can have its own minimum and maximum tickets per order and maximum quantity per customer. The ticket box will show the quantity available to you.

Some events may allow guest checkout, while member-only events or events requiring an online waiver may require you to sign in. Creating an account also gives you one place to review membership information, eligible tickets, reservations, waiver records, and shop orders through My Five Star.

Visit the Events page for full event listings or the Event Calendar to browse experiences by month, list, or grid view.

Five Star may adjust an event when needed because of weather, venue conditions, safety, staffing, or operational requirements. The latest published event details and communications from the team should be treated as the current information.

Ticketed events may use a unique ticket or QR code for check-in. Keep your confirmation accessible on your phone. Staff may also verify your name, order, membership status, or required waiver before admission.

Visit the Membership page to review available membership options and follow the join process. Once active, your membership can be connected to your My Five Star account.

That event is restricted to customers whose account has the required active Five Star membership status. Signing into an account without the required membership does not automatically grant access.

Benefits vary by membership level and may include access to private drives, members-only events, VIP experiences, special opportunities, or other club benefits described on the Membership page.

Paid events use the checkout method enabled by Five Star, including Stripe where configured. You should see the final event price and relevant checkout information before completing payment.

Refund, cancellation, transfer, or credit rules may differ by event. Review the specific event information and applicable terms before purchasing. If you need help with an existing order, contact the team.

For successfully completed ticket transactions, the system can issue an order or ticket confirmation. Your My Five Star account may also show associated reservations and ticket information when the order is linked to your account.

Some events require an online waiver before a reservation or payment can continue. When required, you must review the applicable waiver version, confirm your agreement, and enter your legal name before the system records your acknowledgment.

A waiver acknowledgment applies to the specific version and content recorded at the time you signed it. If the event uses a new waiver version or updated waiver text, a new acknowledgment may be required.

Drivers are expected to follow traffic laws, event staff instructions, venue rules, and the standards shown on the Waiver & Rules page. Drivers are responsible for their vehicle, licensing, insurance, and safe conduct.

Locations vary by event. Each event page should show the current location or meeting information available for that experience. Certain private or members-only events may provide detailed instructions only to eligible attendees.

Check the individual event page and any event communication sent before the event. Venue-specific parking, staging, arrival time, and route instructions may differ from one experience to another.

Visit the Five Star Shop to browse available merchandise, product images, sizes, stock availability, and current pricing.

Signed-in customers can review Shop Orders from My Five Star, alongside membership, event, ticket, and waiver information tied to the same account.

When tracking information is available, it can be associated with your shop order. Check My Five Star → Shop Orders for the latest order and fulfillment details.

Add available merchandise to your Cart, continue to Checkout, enter the required delivery information, choose an available shipping method, and complete secure payment through the payment flow configured for the Five Star Shop.

Use the Contact page and select the inquiry type that best matches your question. The Five Star team can help with events, membership, sponsorships, media, or general questions.